Loyalty, dedication,
and the mantra
"Always Customer Service"

NEARSOL understands the importance of loyalty and dedication in building a business, and we guarantee the dependability to deliver optimal results. Our team is empowered by our core values.

ABOUT

With over 15 years of experience, we’ve consistently delivered top-notch BPO services to a global clientele of over 500 companies.

For over a decade, NEARSOL has served our partners with a dedication to ensure every step of their business growth is fortified with professional guidance and knowledge.

We have extensive experience in providing management for captive and contact centers. With the best operational and technological resources, we ensure to be capable of developing and managing a successful nearshore offshore business.

NEARSOL SITES

YEARS DELIVERING

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SEATS AVAILABLE

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COMPANIES SERVED

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our culture

MORE THAN A POLICY, A CULTURE

“Always Customer Service” is manifested by upper management and transmitted throughout the organization. We do not just service providers — we’re allies to our partners, dedicated to delivering our promises and continuously improving.

our culture

To develop a great company that helps businesses expand and deliver exceptional customer experience.

OUR VISION

Deliver customized end-to-end contact center solutions.

PURPOSE

To always deliver great customer service.

Timeline

A Glance at
Our Journey

We have created lasting relationships with our partners by providing unmatched service and gaining a strong presence in the most desirable regions for the BPO Industry: LATAM, Caribbean, and Asia-Pacific, winning numerous awards for quality and service.

2011

Established the NEARSOL brand as the parent company and expanded our solutions to include Facility Implementation (FIS)

2012

Expanded the NEARSOL brand to a second location in Guatemala City and broadened our solutions to include Managed Services: IT, Payroll and Recruitment

2013

Strengthened the NEARSOL brand to include Workstation Lease in our solutions and added Employee Leasing to our Managed Services.

2014

Grew the NEARSOL brand to a third and fourth site in Guatemala City while setting the record for fastest turn-key delivery.

2016

Recognized as a respected leader of the industry. NEARSOL was awarded ‘Best Contact Center in the BPO sector’ and built our fifth site in Guatemala City

2017

Ventured worldwide and established a footprint in the Philippines. Launched the NEARSOL Foundation which included the fund for the English Academy

2018

Grew the NEARSOL brand into a second site in the Philippines and added WFM to our Solutions. Awarded “Best in Quality” for the second consecutive year.

2019

Continued growth in the Philippines with two new sites and expanded our worldwide footprint into Colombia and Jamaica added White Glove Services to our Solutions. Awarded “Best in Quality” for the third consecutive year.

2020

Solidify WFM Capabilities internally and as a service/GPTW Certified in GT/PH

2021

1 more site in Iloilo PH, Branched off Call Center solution to its own operating entity

2022

Opening one more site in the city of Iloilo, partnership with a client for new solutions in Colombia and Guatemala

LEADERSHIP

THE PEOPLE WHO STEER THE SHIP.

Jon Caballero

Managed Services Director/APAC

Victor Rogel

President /Co-Founder

Victor Pereda

CEO/Co-Founder

Vannesa Franco

Managed Services Director/LATAM

Awards

SOCIAL RESPONSIBILITY

SERVING THE HUMANITARIAN CAUSE

Passionate and empathic towards the problems of underprivileged communities, NEARSOL Foundation was created to bring about a wave of change among the people with limited resources through training and development.

Established in different destinations around the world, we gathered significant support through our profit philanthropic activities. NEARSOL Foundation, a non-profit organization works diligently to help the population in dire need of massive humanitarian efforts become self-sufficient and to improve their life standards.